Resources for Gift Professionals
We all know it and dread it: those people who procrastinate and call desperately on Christmas eve (well, some call a few days ahead of time, but still not giving you enough time).
With the economy so unstable at this time, many have probably decided to skip holiday gifts this year (sad, but very true). But [...]
Treat me with respect
Talk to me without interruption
Answer the phone quickly
Provide alternatives when we have a problem
Keep your promises
Know everything about your products and services
Be my advocate. I am a customer, not an account number.
The business world abounds with advice on how to treat customers. When it comes right down to doing it, however, every bit of advice has to be tailored to your own situation.
So it is with us. In their book Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience, authors Jonathan Tisch and Karl Weber give [...]